Sales Operations Director | UK

Avaya • London, England, United Kingdom • 1m ago

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

AVAYA is seeking a highly skilled and financially literate Sales Operations Director to manage the EMEA Theatre. This role requires a blend of quantitative and qualitative skills to optimize data-driven insights and drive sales growth in the region. The position can be based anywhere in the UK, Galway, Ireland or on the mainland in Brussels, Belgium.

Key Responsibilities:

Expert in Forecasting: Implement and manage advanced sales forecasting processes to ensure accurate and reliable sales predictions.
Pipeline Management: Own and drive the regional pipeline management process, ensuring robust pipeline development and maintenance.
Sales Hygiene: Establish and enforce best practices for sales hygiene, ensuring data accuracy and consistency across the sales organization.
Proactive Sales Insights: Deliver proactive key sales insights to the sales organization, enabling informed decision-making and strategic planning.
Process Consistency: Establish quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization.
Integration: Appropriately integrate sales planning, forecasting, and budgeting with other organizational planning processes.
Sales Process Improvement: Partner with sales leadership to identify opportunities for sales process improvement.
Sales Force Sizing: Partner with sales leadership to size the sales force and produce a scalable, cost-effective organization design.
Deployment: Ensure optimal deployment of sales personnel and make recommendations to change sales roles, coverage models, or team configurations to maximize productivity.
Alignment: Align reporting, training, and incentive programs with performance management priorities.
Management System: Establish a management system to plan, forecast, and budget, focusing on the company’s strategic and growth drivers.
Project Management: Ensure timely assignment of all sales organization objectives and the implementation and success of sales-impacting initiatives.
Resource Allocation: Ensure efficient allocation of technology, support, and training resources impacting the sales organization.
Team Leadership: Develop and lead a high-performing sales operations team.
Strategic Advice: Provide strategic advice to the sales leader regarding overall targeted growth, operational efficiency, and capital strategy initiatives.
Quota Assignment: Assign sales force quotas and ensure financial objectives are optimally allocated to all sales channels and resources.
Performance Monitoring: Monitor sales performance with sales leaders, HR, and finance to validate the compensation plan and forecast sales expenses.

Experience

About You:

Experience: 8+ years' experience leading sales operations in a high-growth environment or equivalent functions (revenue operations, commercial operations, marketing operations).
Process Improvement: Demonstrated success in the analysis, design, and improvement of sales processes.
Problem Solving: Strong ability to logically analyze problems and develop solutions.
Leadership: Strong leadership skills and people management experience.
Project Management: Ability to manage multiple concurrent projects and summarize status to senior executive levels.
Strategic Thinking: Creative and strategic thinking with the agility to master both daily hands-on analysis and big-picture strategy.
Self-Starter: Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity.
Culture Building: Able to create a culture of shared values where people work together cooperatively toward common objectives.
Metrics & KPIs: Sophisticated understanding of sales performance metrics and KPIs.
Quota & Compensation: Experience in sales quota and compensation plan design.
Forecasting & Analytics: Experience in sales forecasting and analytics.
Process Development: Experience in business process development and flow.
University or Advanced Degree preferred.